Warned before your users
We watch your engine, its servers and its databases continuously. When a queue grows or an acknowledgement goes missing, the alert reaches a person, on your side and ours, 24 hours a day, 365 days a year.
Alerts also land in the OP3C console, where they are grouped by client and severity and kept with the operator notes.
Included from day one
Dashboards shaped like your systems
Built around your channels and servers, for your needs rather than from a generic template.
Shared alerts, at thresholds you choose
Load spikes, slowdowns, rejected acknowledgements: thresholds are set with you, and every alert goes to your team and ours at the same time.
An intervention, not just a notification
Diagnosis, a targeted fix, then the held messages re-routed, without loss.
A monthly review, and more if you want it
Every month, a review of the alerts, the interruptions they caused and the fixes applied. And if other critical components of your organisation deserve the same watch, we work out with you how to extend it.